Payment requirements & fees
Onsite visits for service have a minimum charge of 1 billable hour. Remote services involving diagnosis or repair of the clientâ€™s device have a minimum charge of .5 billable hours. Residential service are payable upon completion. Services rendered for businesses are payable by invoice which AVC Technical Services will generate within one week of completion of requested work. Payment is expected within 15 days of receipt of invoice. An additional late penalty of 5% of the invoiced amount will be added if payment has not been received within 30 days. Payments that have not been received within 90 days will be submitted to a collection service. Clients requesting hardware purchases of $1000 or more may require a payment of half the total invoiced amount at procurement with the remaining due upon delivery.
Repaired computer systems that have been paid for are available for pick-up for 45 days after completion at the AVC Technical Services office. After 45 days the client will be charged a $40 storage fee. Systems that remain at AVC's offices for longer than 60 days will be considered abandoned and become property of AVC Technical Services.
Software & Remote Support
AVC Technical Services may install software on your computer that it deems necessary to repair your issue. For software installations, AVC Technical Services may accept End User License Agreements on your behalf. AVC Technical Services may also use tools that allow remote access to your mobile device or computer.
AVC Technical Services will not backup any data on your product unless specifically requested to do so. Data backup will be billed at the agreed upon rate unless otherwise included in your services working agreement.
The information and data handled by AVC Technical Services will considered private and will not be shared or sold to any outside party. AVC Technical Services may use technology that allows for remote diagnosis and repair of client computer systems.
Limitation of Remedy
To the extent permitted by law, you agree that AVC Technical Servicesâ€™s liability for damages related to its services is limited to the total amount you pay for the services, and you release AVC Technical Services from liability for any indirect, incidental, special or consequential damages. AVC Technical Services is not liable for loss, alteration or corruption of any data or loss of any media from your product.
In no event shall AVC Technical Services or their respective officers, directors, employees, representatives, agents, contractors or suppliers be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not AVC Technical Services has been advised of the possibility of any such damages.
Revisions to these terms and conditions.
AVC Technical Services may revise these terms and conditions at any time by updating our website at http://www.yourradioplace.com/terms. All revisions to these terms and conditions are effective for transactions after the update. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
These are the active working terms and conditions of AVC Technical Services as of August 15, 2013.