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Payment requirements & fees
Onsite visits for service have a minimum charge of 1 billable hour. Remote services involving diagnosis or repair of the client’s device have a minimum charge of .5 billable hours. Residential service are payable upon completion. Services rendered for businesses are payable by invoice which AVC Technical Services will generate within one week of completion of requested work. Payment is expected within 15 days of receipt of invoice. An additional late penalty of 5% of the invoiced amount will be added if payment has not been received within 30 days. Payments that have not been received within 90 days will be submitted to a collection service. Clients requesting hardware purchases of $1000 or more may require a payment of half the total invoiced amount at procurement with the remaining due upon delivery.
Repaired computer systems that have been paid for are available for pick-up for 45 days after completion at the AVC Technical Services office. After 45 days the client will be charged a $40 storage fee. Systems that remain at AVC's offices for longer than 60 days will be considered abandoned and become property of AVC Technical Services.
Software & Remote Support
AVC Technical Services may install software on your computer that it deems necessary to repair your issue. For software installations, AVC Technical Services may accept End User License Agreements on your behalf. AVC Technical Services may also use tools that allow remote access to your mobile device or computer.
AVC Technical Services will not backup any data on your product unless specifically requested to do so. Data backup will be billed at the agreed upon rate unless otherwise included in your services working agreement.
The information and data handled by AVC Technical Services will considered private and will not be shared or sold to any outside party. AVC Technical Services may use technology that allows for remote diagnosis and repair of client computer systems.
Limitation of Remedy
To the extent permitted by law, you agree that AVC Technical Services’s liability for damages related to its services is limited to the total amount you pay for the services, and you release AVC Technical Services from liability for any indirect, incidental, special or consequential damages. AVC Technical Services is not liable for loss, alteration or corruption of any data or loss of any media from your product.
In no event shall AVC Technical Services or their respective officers, directors, employees, representatives, agents, contractors or suppliers be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not AVC Technical Services has been advised of the possibility of any such damages.
Revisions to these terms and conditions.
AVC Technical Services may revise these terms and conditions at any time by updating our website at http://www.yourradioplace.com/terms. All revisions to these terms and conditions are effective for transactions after the update. You agree that if any part of these terms and conditions are found to be unenforceable, the remainder of these terms and conditions will remain in full force and effect.
These are the active working terms and conditions of AVC Technical Services as of August 15, 2013.
Are your vital systems, files and other data backed up daily?
I doesn't matter if your company employs 1 person, a dozen people or a couple hundred, any data stored on office computers and servers is critical for company operations. Those files may include personal employee information, expense reports and invoices, inventory, business history and various other important company data.
Whether it is from a rogue link, hard drive crash, power surge or even a simple drink spill, an unexpected problem can wipe out that information in just a few seconds, and if you are not prepared, it can leave you feeling helpless, and having to rebuild from scratch. More importantly, it can drastically reduce your company’s productivity, and furthermore, its bottom line... even it's future success is at risk. All of these are issues that you cannot afford.
Regular backups of critical data and systems is a critical and often overlooked part of computer and network maintainence. AVC Technical Services offers a managed backup and monitoring service that will give you the capability to restore data and systems in the event of a simple deleted file or full blown catastrophe. Our backup service includes on-site backups, an option for offsite storage, and includes monitors to alert us in the event backups fail to run or complete. We do all the work... and verify that it's done right, every day.
Backup service fees are based on a various factors including how much data you will need to backup, how long you would like to keep backups, if it's on-site or in the cloud, and type of storage device. AVC managed backups work to backup servers, desktops, laptops and other mission critical devices data.
Home PC options are also available!