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Need Help? Contact the AVC Technical Services Help Desk!
There are various ways you can reach us. Pick the one that best suits you!
Office and Service Hours:
Our office hours are Monday thru Friday 8am to 5pm and staff is always available during those times. Requests made after hours will be responded to and scheduled during regular business hours by default. If you have a request that requires after hours, weekend work or a 24/7 emergency request, please note that when you contact us. IMPORTANT NOTE: After hours, weekend and 24/7 emergency rates are higher than our standard hourly rates.
You can call us anytime, not just during regular business hours! After hours, however, you will get our voicemail service. Please leave a detailed message and include as much information as possible about your issue. You should also include your full name; an email address, if possible; and the preferred phone number at which we can contact you about your request. Once your voicemail is received, our help desk will assign a ticket number and a technician will contact you as soon as possible. If you provided an email address, that information along with any updates will be sent to that address.
The phone numbers to call are:
- In the Cambridge area: (740) 432-5605
- In the Caldwell area: (740) 732-5777
- In the Barnesville area: (740) 484-4430
Office hours are Monday through Friday 8 AM to 5 PM. If you have a request that requires after hours, weekend work or a 24/7 emergency request, please note that when you contact us. IMPORTANT NOTE: After hours, weekend and 24/7 emergency rates are higher than our standard hourly rates.
Our current clients can reach us quickly and most conveniently through their personal client portal. There you can create a ticket automatically tied to your account without having to add all of the details...we do it for you! Simply click on the "create a ticket" link and fill in the blanks. Please include as much information as possible about your issue. Once you submit your request, it will immediately be assigned a ticket number, appear in your portal and a technician will contact you as soon as possible via phone or email with any updates. You can also log into your personal client portal ANYTIME to see what progress has been made to resolve your issues plus a lot more! Login to your client portal now.
Mailing and Physical Address, Map & Directions:
Office hours are Monday through Friday 8 AM to 5 PM.
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Let us help manage your Smart Phones, Tablets, I-Pad and other Mobile Devices!
AVC Technologies is the only local IT company offering complete mobile device (smart phones, tablets, I-Pads) management for individuals and businesses alike. Just look at some of the things we can do for you and your device all for one low, monthly cost.
Take action when your mobile device is lost or stolen!
Losing a mobile device can be devastating, especially when business contacts and data are stored on it. With our service, we can find the device’s location, send it a message, lock the screen, selectively wipe corporate data, or completely wipe the entire phone.
Email set-up in just a few clicks.
Need to add a new email account to your phone or tablet? We can do it for you anywhere quickly and easily!
Enforce security policies.
We can apply individual or a common set of security policies to mobile devices. We can enforce minimum passcode requirements, prevent users from accessing certain features like YouTube or the devices’ camera, and stop them from making purchases in iTunes or from within apps.
Additional features checklist
- The ONLY service locally that monitors the warranty expiry date of Apple devices
- Devices can be fully wiped, or selected data (for example, Exchange emails) can be wiped
- Devices can be tracked, and their current and historical locations can be plotted on a map
- Devices can be remotely locked to prevent unwanted access
- Our techs can send messages to one or more mobile devices, making it easy to alert users if needed
- Provide a full audit trail that shows who has modified or taken action against a device
Anti-virus, anti-spam, anti-malware, personal firewall and host intrusion prevention
AVC Technical Services delivers anti-virus, client-side anti-spam, anti-malware, personal firewall and host intrusion prevention for Windows desktops, laptops and servers at a price you would normally pay for just one of those services. We configure, update, and monitor it all for you everyday, keeping you protected with enterprise level security. Available for both residential and businesses of all sizes.
Comprehensive Windows protection
Delivers an all-in-one security solution, advanced proactive technologies such as the genetic heuristic engine, behavioral blocking and behavioral scanning ensures your computers are fully protected.
We automatically download and install the latest detection updates on your PC even if it is not at your home or on your business network, as long as it's on and online. This ensures maximum protection anywhere, any time.
Real-time incident and alerts monitoring
Allows our technical staff to stay alert and take actions in real time when security issues arrive.
- Anti-virus and anti-spyware
- Firewall Intrusion prevention
- Proactive detection
- On-demand behavioral analysis
- Rule-based system behavior blocking
- Endpoint anti-spam
- Malware audit & disinfection service
- Application control 2007 WildList proactive detection
- Behavioral analysis detection
- Rootkit detection
Our goal is to offer quality and cost effective computer repair and IT related products and services. Our rates are very competitive and our solutions are tailored to meet your needs!
AVC Technical Services offers a full range of computer services to monitor, maintain, repair and secure your computer, servers, and network. Our services are customized to fit your needs and reasonably priced. Contact us today to get details about how we can keep your business or home PC's running safely and smoothly.
We do computer repair, both remote support and onsite services, proactive PC monitoring and remote maintainence, IT consulting, website design and hosting, pc upgrades, servers, data backup and recovery, networking and much more. We are the East Central Ohio Computer Repair and IT Services specialist providing first class computer services to homes and businesses across the area.
LOCAL Computer and Network Support Solutions, On-site or Remote Computer Repair, Replacment & other Services
We will provide you IT services on time, on budget and deliver professional results. We walk you through our services and explain exactly how we can help you stay up and running proactively, saving you money and time and doing it at a price you can afford.
When a problem occurs with a computer or network you can take advantage of our on-call, on-site services to troubleshoot and repair the problem quickly. Our network administration and Remote Management and Monitoring programs work to proactively prevent problems on your computers and network. Our network management system is designed to prevent potential network outages and computer problems by alerting us or potential problems many times before they cause any outage or degradation of service.
Finally, a Cambridge, Ohio based IT Support company that will deliver IT Support services to small and medium sized businesses the right way! When you think Computer Support, think AVC Technical Services.
Office hours are Monday thru Friday 8am to 5pm. 24 Hour and Emergency Service and Support is available. Contact us for details.
On-Site Computer Support, Repair, Upgrades and Replacements
If you are under a tight deadline, you cannot afford a technical mishap on your computer. Problems can pop up at any time and cause you a major headache and inconvenience. That’s where AVC Technical Services can save the day! Our experienced staff provides computer service and repair, as well as technical support for customers across the area. With more than 40 years of combined experience, we can help you get your PC, MAC, or laptop up and running in no time, either through a visit to your home or office, or even online! In many cases we can fix your computer issues the same day. We also provide complete repair service for networks, printers, and other computer hardware. Examples of our computer repair and support services include: Setup and configuration of computer equipment and hardware, Virus, spyware, and malware removal and Data recovery to name a few.
READ MORE about our computer repairs, upgrades and replacement services
Remote Computer Support, Repair and Monitoring
Our Remote Computer & Monitoring Solution will keep your systems up to date, monitor them for issues, allow us to remotely repair problems and respond to problems quicker. Best of all... it will also save you money! This service allows us to remotely manage your computers, servers and network. We monitor a number of important items and when problems arise we are alerted us as soon as the problem is detected allowing us to fix it, many times before they cause any outage or down time. This adds up to a huge savings for you... as much as 40% on your total computer services and IT related expenses over the next year compared to other service providers in the area. You'll be surprised just how in-expensive it is... literally pennies per day! Our online repairs are completely secure, and you can even watch every step of the process!
Anti-Virus and Mal-Ware Protection, Computer Security at one low price
PC's and Computer networks are facing an unprecedented number of threats. Last year alone a new malicious threat in the form of spam, phishing attacks, malware, or viruses was released to the Internet every 3.5 seconds. As unbelievable as that sounds this year the threat level has increased to three new threats being introduced every second! In addition, Spam comprises almost 80% of all email traffic sent over the Internet.
Email remains the number one method for introducing viruses and other malicious code to your computer, your network and it's devices. Without appropriate protection you rely soley on yourself and your employees not to open suspicious emails or click on malicious hyperlinks. This simply is not good enough. Our Security Manager Service delivers enterprise quality layers of defense against this growing threat and costs as little as one penny a day per PC!
READ MORE about our Security Manager Service providing desktop-level detection and handling of threats based on industry-leading security technology.
Backup Management and Data Recovery
AVC's Backup Manager is a suite of data management applications that make it easier and more affordable to protect and restore your data and we manage and verify your backup for you every day! Backup Manager is a disk-based recovery solution that simplifies and speeds up the recovery of your data when you need it. Back up physical and virtual servers as well as laptops and desktop workstations. Offsite or "Cloud" backup services are also available.
READ MORE about our Backup Managment Recovery Services.
Mobile Device Management for your Smart Phones, Tablets and I-Pads
Lose your smart phone? Someone stole your I-Pad? We can take action when a mobile device is lost or stolen, especially when confidential information and data is stored on it. We can help find out your mobile device’s location, send it a message, lock the screen, selectively wipe sensitive data or completely wipe the entire phone! AVC Technical Services can also ensure that your mobile devices are secure, appropriately configured and optimized. We can remotely trouble shoot problems, set-up or re-configure your email anywhere or monitor them for potential problems.
READ MORE about our Mobile Device Managment Services.
Computer Software Patch Management keeps you up to date
Patch Management provides you with the peace and mind of knowing that your primary computer software (Windows, JAVA, Adobe Etc...) is alway's up to date without lifting a finger. We do it all for you! Ask your AVC Technician about this service or contact us for more details.
Computer Inventory Management
We store your computer, server or device information for everything on your network so we can expeditie repairs and replacement of all of your hardware. For most devices this also includes Warranty Information, License Keys, Installed Applications and Hardware. We can provode inventory reports for every device! Ask your AVC Technician about this service or contact us for more details.
Affordable Remote Computer Repair & Proactive Monitoring
Support for home and business users
Online remote supprt is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from a remote location as easily as if he or she was there. Online computer support is FAST! It's more convenient too! Receive help quicker without having to bring your computer to our shop or wait for a tech to arrive to you. Best of all it's more affordable. Our costs are much lower than sending a tech to you…. this lets us charge you much less for the same high quality service as you would receive from an onsite technician.
This service is safe and secure. When you connect to one of our technicians, the connection is the same high level of security used when transmitting sensitive information online like when using online banking or purchasing from reputable retailer. Also, you are in complete control of the remote session and can take control of the mouse anytime or you can end the session immediately.
There are times when an online remote session will not be adequate to remedy a particular problem. In those cases you can bring your PC to our shop or we will schedule an onsite technician to be physically sent to your location.
We will always work with you to make sure you’re satisfied with our work. Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service. For example some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place. We will work with you to complete the job to your satisfaction.
Remote PC Managment and Monitoring for home and business
What distinguishes AVC Technical Services from our competitors is our 24/7 Remote Management and Monitoring service that will monitor things like systems resources on your servers and computers in order to diagnose and resolve issues before they arise. Our system will alert our staff when a condition on your computer or computer network is triggered.. for example when you have reached 90% usage of your hard drive storage, a file backup fails or system memory is full. It will also alert us proactively about conditions that may indicate a problem or issue that could lead to a problem in the future. We can configure our monitors on a number of diffrent criteria and peripherals like printers, backup hard drives, tablets, websites, email service, etc. . .
When an alert is triggered we are immeadiately notified and our technical staff works to proactively resolve the issue, many times before it causes down time or malfunction.
Our extensive system also allows us remote access to your systems with your approval so that we can respond quickly without you having to wait for a technician to arrive on-site. Remote access also allows us access your systems after business hours so that our maintenance crew can run administrative and preventive maintenance task during off peak hours to allow you to operate uninterrupted more of the time.
We integrate our Remote Monitoring and Management Services into our other managed service offerings providing an integrated solution or if you prefer, as a stand alone service.
This service helps businesses of all sizes to REDUCE IT operating costs, identify and resolve network issues before they occur; decrease downtime and increase user productivity; Better manage computer assets; mprove the reliability and security of your network.
Our Remote Management and Monitoring Service is affordable for every business or residental computer user, costing only pennies per day for a PC!
On Site Computer Repair & Services
On-site computer services are available to business and residential customers and include any number of things, like hardware replacement or repair, hardware upgrades and Internet or networking issues, virus and malware removal and much more.
Some of our customers use our on-site computer service to supplement their own staff or even other support arrangments that do not fully cover their computer systems, servers, network or other portions of their IT needs. For many other businesses without any on site support staff or service agreement they need on-site service for computers or other hardware, servers and firewalls in their offices or just a simple one time computer repair at home.
We make “house calls”!
We can dispatch a technician to your home or workplace many times within a matter of hours. Our experienced technicians provide assistance in a wide variety of categories. We can help you get your computer or network up and running immediately! Below are a few of the services we provide:
Home and Business Computer Repair and Services
Whether your computer is running slowly or recently crashed, we can help you get back on track. However, we also set up programs like email, configure hardware such as cameras, scanners, printers, and even iPods. We service all computer desktop and laptop brands, for both the PC and MAC operating systems.
Did you know that viruses and spyware can wreak havoc on your hard drive, take over your computer and even make you prone to fraudulent activity on your bank account? Our crews cannot only remove any threats from your system, but will also install the proper software to prevent another attack from happening in the future.
While a wireless network helps keep your home or office connected, an unsecure one can leave you prone to security problems. We will not only help you configure your wireless router and adapter, but we will also secure your network, and show you how to use the new network and prevent any vulnerabilities.
Your computer is likely filled with important documents, emails, picture and other files that help keep your houshold or company running. But what would happen if all of that data disappeared? AVC Technical Services can not only help you recover your lost files, but also keep that from happening again with in-expensive backup options you can't afford not to have.
Business Specific Computer Repair and Services
In this, the digital age, everything moves at breakneck speed. For a company, time is money, so a network or server outage could result in lost business. AVC Technical Services can help you get back on track fast with our reliable and highly experienced business computer support staff. With a quick email or phone call, we schedule one of our technicians to your business usually in just a few hours. We can troubleshoot and repair your computer issues, and take preventative measures to monitor your hardware and block out any unwanted problems, including spyware and viruses. We can also help setup your email and computer hardware.
Let us help guide you with any questions about your network’s servers, including what you may need to purchase, and how to make sure it is not only properly installed but also safe. Employing even one full time IT staff member can be very expensive and not as efficient as using our Managed IT Solutions. We can offer a complete IT department for a fraction of the cost of a single employee.
Your company’s data is critical and in many cases confidential. We offer extensive backup solutions to help keep any important data secure, where we design a complete backup system to ensure the safety of any information.
We offer many other services specifically for businesses so contact us today for more information!
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Here's how: Simply complete this short form to subscribe to, or unsubscribe from, the AVC News Obituaries Email Notification Service.
The 2015 Christmas season is here!
The Guernsey County courthouse comes alive nightly with tens of thousands of colorful lights computer synchronized to both traditional and contemporaryholiday music. This magnificent historical 1881 building jumps into the 21st Century as it is bathed in more than 55,000 lights, three- twenty foot Christmas trees and 60 animated displays. Each hour features a wide variety of music including children's, contemporary and traditional Christmas favorites.
See this FREE show each evening from 5:30pm until 9pm with SPECIAL SHOW HOURS SELECTED DATES when the show will continue until 11pm. The show runs November 1st, 2015 through January 2nd, 2016
2015 SPECIAL EXTENDED SHOW HOUR DAYS: (Show runs until 11pm) Thanksgiving Day, 11/27, 11/28 (after Chrismas Parade), 12/4, 12/5, 12/11, 12/12, 12/18, 12/19, Christmas Eve, Christmas Day, 12/26, New Years Eve and New Years day.
Be a part of the show!
You can be a part of this Christmas tradition by making a contribution. Just click on the donation button below and contribute any amount you would like. 100% of your donation goes directly to the maintaining and growing the show.You can also visit the Dickens Welcome Center at 745 Steubenville Avenue behind the courthouse to purchase Light Show and Dickens holiday souvenirs that support these projects. Thank YOU! And MERRY CHRISTMAS!
Meet Elwood the Elf!
The show is hosted by Elwood the Christmas Elf! Visit him on Facebook to leave him messages and questions, upload your lightshow pictures and videos, watch videos of and about the show and more! Visit Facebook/ElfElwood!
When the switch is thrown on this year’s Guernsey County Courthouse holiday lights and music show, onlookers again will witness seasonal illumination amplified to a new scale never before seen in the local area.
The historic centerpiece of Downtown Cambridge comes alive with literally tens of thousands of colorful lights, synchronized to both traditional and contemporary holiday musical favorites.
The Courthouse lends its magnificent 1881 design to a intricately-choreographed 21st Century eye fest consisting of more than 2,000 control circuits for 55,000 lights, 15,000 of which will outline the structure’s unique architectural details. Sixty animated displays and three 23 Foot Mega-Christmas Trees with 2,600 plus lights and a pine Christmas tree with a 3-D star complete the holiday spectacle.
The Guernsey County Commissioners, the City of Cambridge, the Cambridge/Guernsey County Visitors and Convention Bureau, the Dickens Victorian Village and AVC Communications have expressed their pride in this extraordinary enhancement of what has become a local tradition.
More Music Every Hour for this Christmas Season!
AVC designed the display, creating hourly shows that will play throughout the holiday season. Each presentation makes use of more than 2000 control circuits, each computer controlled in one-fourth-of-a-second increments and painstakingly synchronized to a holiday soundtrack. The show always features contemporary and traditional music, including kids favorites and spectacular display's on the front of the courthouse, the lawn and on US Bank across the street.
Each hour features a wide variety of music. The show features children's Christmas favorites, one song actually sung by Cambridge area grade school! A show featuring contemporary Christmas favorites, a traditional/contemporary Christmas music show featuring the well known local saxophonist Gordon Hough is followed by the ever popular modern Christmas music show. This show is considered the crowd favorite. Each hour has 57 minutes of music & lights!
Nearly a thousand man hours were needed to originally design the first display; install the lights and electrical systems; and coordinate the lights to the music in 2007.
Cambridge and Guernsey County invite you to come and enjoy the Dickens Victorian Village and the charm of this 19th century landmark, complimented by this dramatic display of state-of-the-art lighting technology.
The Guernsey County Courthouse Holiday Light Show is a gift to the community from local resident, Grant Hafley, and is a joint effort of AVC Communications, the Guernsey County Commissioners, the Cambridge/Guernsey County Visitors and Convention Bureau, the Cambridge Main Street Program and the Dickens Victorian Village.
For more information, video clips of the show or interview availabilities please contact:
Cambridge/Guernsey County Visitors & Convention Bureau
627 Wheeling Avenue, Suite 200
Cambridge, OH 43725
Phone 740-432-2022 or 1-800-933-5480
Selection from the 2014 Show - "Merry Christmas!"
The Ohio Channel Courthouse feature including the Light's & Music Show
AVC - The Making The Courthouse Holiday Light Show Video by Ryan Pavlov
For three months in 2011, Ryan Pavlov documented AVC Communications, of Cambridge, Ohio, as they prepared and installed the Guernsey County Holiday Light Show. Please take a moment to view the film and see all the time and effort put into the only government building with a music and light show in the United States.
The Ohio Channel featured the Courthouse light show in 2013 in this special report
Frequently Asked Questions and Answers about the show
Q: How long does it take to program the show?
A: It takes approximately 18 to 22 hours on average to program every 2 minutes of music! The programmer gives “instructions” to the lights every 1/5th of a second. To tightly sync the lights and music, the programmer actually listens to the music at a ¼ of its actual speed… so very slow… one light fixture or sets of lights at a time.
Q: How much music is in the show?
A: in 2014 we have 64 minutes of Christmas music before the songs begin repeating!
Q: How many lights?
A: Frankly, we have lost count! But, we do know for sure that there are more than 55,000 individual lights used in the show of various types. 15,000 are use just to outline the courthouse in white alone!
Q: How many feet of cable is used?
A: We use more than 3 miles of wiring of different types, both power and control cables. What you may not realize is the some of the display, the wreaths hanging on the US Bank building for example, are controlled using WIRELESS controllers! We transmit the instructions to the lights “over the air”.
Q: How does this thing work?
A: Very well most of the time! It’s all run by a computer. We tell the computer what instructions to give the lights for each song, what songs to play in which order, what time to start and stop. It does all the rest!
Q: How many control circuits does it take to control the lights?
A: It take over 4500 separate control circuits. Some light fixtures take more than one each. For example, some floods have three control channels. Our newest floodlights have 18 channels each! Yes, every channel has to be told what to do every second the show is on… even if it’s just told to be “off”.
Q: How long does it take to set it up?
A: This is a tough one to answer. We start setting it up in September and work on it through October for the first show November 1st or 2nd usually each year. Generally it takes 5 people working on it, along with our regular job duties, so it’s hard to put an hourly number on it. Lights are put up during the day and tested after dark.
Q: What all is included in the display?
A: The display includes 42 LED Flood lights, three- twenty foot plus animated Christmas trees, one with a 4 foot tall star on it. The courthouse windows feature 36 custom made “scenes” and with all of the other characters and scenes on both the courthouse and the lawn adds up to 60 animated displays! There are also more than 38 large snowflakes, 600 feet of rope light and this year we’ve added to robotic flood lights.
Q: How much Electric does it take to run it?
A: Believe it or not, the Christmas light show SAVES money verses the lights that used to outline the courthouse a decade ago. The old lights were incandescent, large, static white lights that took a lot of electricity. The light show is mostly LED lights that use far less electricity thus save the county money on their electric bill!
Q: How do you make all of the different colors?
A: Every color is made from 3 basic colors… Red, green and blue. We mix those three colors electronically to create the color we want. We change the brightness of the colors and the intensity of the color to make all of the different variations. It’s a lot like mixing paint colors, with lights!
Q: Who started the light show?
A: The Courthouse Christmas lights and music show was the vision of Grant Hafley, former owner of AVC Communications, which operates 6 local radio stations. It was his idea to create the show to compliment the Dickens Victorian Village by giving visitors something to enjoy downtown in the evening. He did the original engineering and design for the show and paid for the original display himself as a gift to the community which had supported his business over more than 30 years. Today, AVC Communications continues to be the driving force behind the show, maintaining and growing is each year with the help of donations from visitors and the community.
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We may collect the following information:
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We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
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Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to AVC Communications, 4988 Skyline Drive, Cambridge Ohio 43725.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above addresses. We will promptly correct any information found to be incorrect.
This agreement is effective until terminated by AVC, at any time without notice. In the event of termination, you are no longer authorized to access the Bulletin Boards and the restrictions imposed on you with respect to material downloaded from the Bulletin Boards, the disclaimers and limitations of liabilities set forth in this agreement, shall survive.