Current Time 8:18:06am
Nationally Known Speaker in Cambridge
to share information on “How to Create Customers for Life!”
Cambridge, Ohio (June 27, 2014) The Cambridge/Guernsey County Visitors & Convention Bureau staff and board of directors are pleased to host a once in a life-time educational opportunity presented by the nationally known speaker, Joe Veneto, the Opportunity Guy, on Friday, July 11, 2014 from 10am – 2pm in Upstairs Theo's Restaurant located at 632 Wheeling Ave., Cambridge, Ohio 43725. The event is open to the public and cost is $18 per person.
The essential resource in any organization to deliver unforgettable customer experiences is the front-line staff of associates, docents and guides. Attendees will learn effective techniques for connecting and interacting with customers. Joe will uncover the five stages of any experience and discover how to dynamically deliver consistent results. Attendees will also acquire new skills to present compelling information, tell interesting stories and dramatically enhance their presence with customers to deliver unforgettable experiences that will create customers for life!
This presentation is geared toward all businesses, attractions and venues who greet visitors to our area, especially frontline workers, docents and guides. During his three hour presentation that includes lunch, Joe will cover the following key topic areas:
• Today's Customers & Experiences
• The Experience Formula
• Experience Stages & Creating customer connections
• Setting the tone for experiences - energy, preparation and mindset.
• Group dynamics and management
• Storytelling techniques and content delivery.
• Adding your experience and point of distinction.
To reserve your space today, contact Dawn Beasley at the VCB 740-432-2022. Checks can be made payable to Cambridge/Guernsey County VCB, or you may pay online. Registration and payment due by July 7, 2014.