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Need Help? Contact the AVC Technical Services Help Desk!
There are various ways you can reach us. Pick the one that best suits you!
Office and Service Hours:
Our office hours are Monday thru Friday 8am to 5pm and staff is always available during those times. Requests made after hours will be responded to and scheduled during regular business hours by default. If you have a request that requires after hours, weekend work or a 24/7 emergency request, please note that when you contact us. IMPORTANT NOTE: After hours, weekend and 24/7 emergency rates are higher than our standard hourly rates.
You can call us anytime, not just during regular business hours! After hours, however, you will get our voicemail service. Please leave a detailed message and include as much information as possible about your issue. You should also include your full name; an email address, if possible; and the preferred phone number at which we can contact you about your request. Once your voicemail is received, our help desk will assign a ticket number and a technician will contact you as soon as possible. If you provided an email address, that information along with any updates will be sent to that address.
The phone numbers to call are:
- In the Cambridge area: (740) 432-5605
- In the Caldwell area: (740) 732-5777
- In the Barnesville area: (740) 484-4430
Office hours are Monday through Friday 8 AM to 5 PM. If you have a request that requires after hours, weekend work or a 24/7 emergency request, please note that when you contact us. IMPORTANT NOTE: After hours, weekend and 24/7 emergency rates are higher than our standard hourly rates.
Our current clients can reach us quickly and most conveniently through their personal client portal. There you can create a ticket automatically tied to your account without having to add all of the details...we do it for you! Simply click on the "create a ticket" link and fill in the blanks. Please include as much information as possible about your issue. Once you submit your request, it will immediately be assigned a ticket number, appear in your portal and a technician will contact you as soon as possible via phone or email with any updates. You can also log into your personal client portal ANYTIME to see what progress has been made to resolve your issues plus a lot more! Login to your client portal now.
Mailing and Physical Address, Map & Directions:
Office hours are Monday through Friday 8 AM to 5 PM.
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AVC Communications, Inc. Technical Services
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Anti-virus, anti-spam, anti-malware, personal firewall and host intrusion prevention
AVC Technical Services delivers anti-virus, client-side anti-spam, anti-malware, personal firewall and host intrusion prevention for Windows desktops, laptops and servers at a price you would normally pay for just one of those services. We configure, update, and monitor it all for you everyday, keeping you protected with enterprise level security. Available for both residential and businesses of all sizes.
Comprehensive Windows protection
Delivers an all-in-one security solution, advanced proactive technologies such as the genetic heuristic engine, behavioral blocking and behavioral scanning ensures your computers are fully protected.
We automatically download and install the latest detection updates on your PC even if it is not at your home or on your business network, as long as it's on and online. This ensures maximum protection anywhere, any time.
Real-time incident and alerts monitoring
Allows our technical staff to stay alert and take actions in real time when security issues arrive.
- Anti-virus and anti-spyware
- Firewall Intrusion prevention
- Proactive detection
- On-demand behavioral analysis
- Rule-based system behavior blocking
- Endpoint anti-spam
- Malware audit & disinfection service
- Application control 2007 WildList proactive detection
- Behavioral analysis detection
- Rootkit detection
On Site Computer Repair & Services
On-site computer services are available to business and residential customers and include any number of things, like hardware replacement or repair, hardware upgrades and Internet or networking issues, virus and malware removal and much more.
Some of our customers use our on-site computer service to supplement their own staff or even other support arrangments that do not fully cover their computer systems, servers, network or other portions of their IT needs. For many other businesses without any on site support staff or service agreement they need on-site service for computers or other hardware, servers and firewalls in their offices or just a simple one time computer repair at home.
We make “house calls”!
We can dispatch a technician to your home or workplace many times within a matter of hours. Our experienced technicians provide assistance in a wide variety of categories. We can help you get your computer or network up and running immediately! Below are a few of the services we provide:
Home and Business Computer Repair and Services
Whether your computer is running slowly or recently crashed, we can help you get back on track. However, we also set up programs like email, configure hardware such as cameras, scanners, printers, and even iPods. We service all computer desktop and laptop brands, for both the PC and MAC operating systems.
Did you know that viruses and spyware can wreak havoc on your hard drive, take over your computer and even make you prone to fraudulent activity on your bank account? Our crews cannot only remove any threats from your system, but will also install the proper software to prevent another attack from happening in the future.
While a wireless network helps keep your home or office connected, an unsecure one can leave you prone to security problems. We will not only help you configure your wireless router and adapter, but we will also secure your network, and show you how to use the new network and prevent any vulnerabilities.
Your computer is likely filled with important documents, emails, picture and other files that help keep your houshold or company running. But what would happen if all of that data disappeared? AVC Technical Services can not only help you recover your lost files, but also keep that from happening again with in-expensive backup options you can't afford not to have.
Business Specific Computer Repair and Services
In this, the digital age, everything moves at breakneck speed. For a company, time is money, so a network or server outage could result in lost business. AVC Technical Services can help you get back on track fast with our reliable and highly experienced business computer support staff. With a quick email or phone call, we schedule one of our technicians to your business usually in just a few hours. We can troubleshoot and repair your computer issues, and take preventative measures to monitor your hardware and block out any unwanted problems, including spyware and viruses. We can also help setup your email and computer hardware.
Let us help guide you with any questions about your network’s servers, including what you may need to purchase, and how to make sure it is not only properly installed but also safe. Employing even one full time IT staff member can be very expensive and not as efficient as using our Managed IT Solutions. We can offer a complete IT department for a fraction of the cost of a single employee.
Your company’s data is critical and in many cases confidential. We offer extensive backup solutions to help keep any important data secure, where we design a complete backup system to ensure the safety of any information.
We offer many other services specifically for businesses so contact us today for more information!
Affordable Remote Computer Repair & Proactive Monitoring
Support for home and business users
Online remote supprt is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from a remote location as easily as if he or she was there. Online computer support is FAST! It's more convenient too! Receive help quicker without having to bring your computer to our shop or wait for a tech to arrive to you. Best of all it's more affordable. Our costs are much lower than sending a tech to you…. this lets us charge you much less for the same high quality service as you would receive from an onsite technician.
This service is safe and secure. When you connect to one of our technicians, the connection is the same high level of security used when transmitting sensitive information online like when using online banking or purchasing from reputable retailer. Also, you are in complete control of the remote session and can take control of the mouse anytime or you can end the session immediately.
There are times when an online remote session will not be adequate to remedy a particular problem. In those cases you can bring your PC to our shop or we will schedule an onsite technician to be physically sent to your location.
We will always work with you to make sure you’re satisfied with our work. Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service. For example some computers are reinfected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place. We will work with you to complete the job to your satisfaction.
Remote PC Managment and Monitoring for home and business
What distinguishes AVC Technical Services from our competitors is our 24/7 Remote Management and Monitoring service that will monitor things like systems resources on your servers and computers in order to diagnose and resolve issues before they arise. Our system will alert our staff when a condition on your computer or computer network is triggered.. for example when you have reached 90% usage of your hard drive storage, a file backup fails or system memory is full. It will also alert us proactively about conditions that may indicate a problem or issue that could lead to a problem in the future. We can configure our monitors on a number of diffrent criteria and peripherals like printers, backup hard drives, tablets, websites, email service, etc. . .
When an alert is triggered we are immeadiately notified and our technical staff works to proactively resolve the issue, many times before it causes down time or malfunction.
Our extensive system also allows us remote access to your systems with your approval so that we can respond quickly without you having to wait for a technician to arrive on-site. Remote access also allows us access your systems after business hours so that our maintenance crew can run administrative and preventive maintenance task during off peak hours to allow you to operate uninterrupted more of the time.
We integrate our Remote Monitoring and Management Services into our other managed service offerings providing an integrated solution or if you prefer, as a stand alone service.
This service helps businesses of all sizes to REDUCE IT operating costs, identify and resolve network issues before they occur; decrease downtime and increase user productivity; Better manage computer assets; mprove the reliability and security of your network.
Our Remote Management and Monitoring Service is affordable for every business or residental computer user, costing only pennies per day for a PC!
Let us help manage your Smart Phones, Tablets, I-Pad and other Mobile Devices!
AVC Technologies is the only local IT company offering complete mobile device (smart phones, tablets, I-Pads) management for individuals and businesses alike. Just look at some of the things we can do for you and your device all for one low, monthly cost.
Take action when your mobile device is lost or stolen!
Losing a mobile device can be devastating, especially when business contacts and data are stored on it. With our service, we can find the device’s location, send it a message, lock the screen, selectively wipe corporate data, or completely wipe the entire phone.
Email set-up in just a few clicks.
Need to add a new email account to your phone or tablet? We can do it for you anywhere quickly and easily!
Enforce security policies.
We can apply individual or a common set of security policies to mobile devices. We can enforce minimum passcode requirements, prevent users from accessing certain features like YouTube or the devices’ camera, and stop them from making purchases in iTunes or from within apps.
Additional features checklist
- The ONLY service locally that monitors the warranty expiry date of Apple devices
- Devices can be fully wiped, or selected data (for example, Exchange emails) can be wiped
- Devices can be tracked, and their current and historical locations can be plotted on a map
- Devices can be remotely locked to prevent unwanted access
- Our techs can send messages to one or more mobile devices, making it easy to alert users if needed
- Provide a full audit trail that shows who has modified or taken action against a device
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Office Phone Numbers:
FAX: (740) 432-1991
4988 Skyline Drive
Cambridge, Ohio 43725
Local Marketing Representatives:
| Jim Vaughan
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